Shipping and Returns

REFUND AND DELIVERY POLICY

All prices are in New Zealand Dollars (NZD).

RETURNS POLICY

We want you to be satisfied with your purchase. If an item does not match its description, you may return it within seven days of receipt for a full refund. Please carefully review the item description before making your purchase.

Items must be returned with a valid receipt or proof of purchase.

DELIVERY POLICY (NEW ZEALAND)

We dispatch books from our Auckland premises every working day. Orders are shipped once full payment (for both items and shipping) is received.

  • Shipping Costs: As our books and objects vary in size, shape, and weight, we charge actual or best-estimated postage and packaging costs.
  • Delivery Times: Most deliveries within New Zealand arrive within 3-5 working days. Rural deliveries may take an additional 1–2 days.
  • Safe Delivery: If you have a safe place for deliveries (e.g a letterbox), the courier will leave your package there. If you prefer a signature on delivery, no problem—just leave a note in the comments field when providing your details at checkout.

INTERNATIONAL DELIVERY POLICY

We’re happy to ship internationally and strive to provide accurate postage estimates.

  • Delivery Times:

    • Australia: 3–10 working days
    • Asia: 5–10 working days
    • USA and Europe: 5–15 working days

  • Shipping Costs: As our books and objects vary in size, shape, and weight, we charge actual or best-estimated postage and packaging costs.

  • EU Deliveries: All orders are sent DDU (Delivery Duty Unpaid). This means you may need to pay VAT or import duties upon receipt.

INTERNATIONAL RETURNS POLICY

If an international purchase significantly differs from its description, you may return it for a refund. The item must be posted back to us within three days of arrival, in the condition it was received.

RETURNS SHIPPING

If you need to return an item, please send it back to us using a tracked courier service with a signature required upon delivery. This ensures the safe return of your item and provides both parties with clear tracking information.

  • Packaging: Please ensure the item is securely packaged to prevent any damage during transit.
  • Return Costs: The cost of return shipping is the responsibility of the sender.
  • Address: Please send to our Mt Eden store;  587a Mount Eden Road, Auckland, New Zealand

NEED HELP?

If you have any questions or concerns, don’t hesitate to contact us. We're here to help!